Refund Policy

At Iqlat, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange under the following conditions:

Eligibility for Refunds:
Refunds or exchanges are available if:

• The product is defective or damaged upon arrival.
• You received the wrong product.

Please notify us within 14 days of receiving your order to be eligible for a return or exchange.

Non-Refundable Items:

• Items that have been worn, damaged due to misuse, or altered are not eligible for a refund.
• Custom or personalized items cannot be returned unless they are defective.

Return Process:
To initiate a return, please contact us at info@iqlat.com with your order number and a description of the issue. Our team will provide you with a return shipping label if the return is due to a defect or shipping error. Products must be returned in their original packaging, unused, and with all tags intact.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Exchanges:
If you wish to exchange an item, follow the same return process outlined above. We will send you a replacement item after receiving the original product.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account or contact your credit card company. If there’s still an issue, please reach out to us for assistance.